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Virginia child support website still not working after a year

Child support payments are a crucial part of the family income for many Virginia parents. Proof of that income is often needed for things like financing a new car or renting an apartment. In many cases, child support recipients are required to provide a year-long history of payments.

That's become difficult for many Virginia parents because the section of the Virginia Department of Social Services website that is used to document payments, as well as to make them, has reportedly been offline since June of 2013.

One Virginia mom who relies on child support says that the anticipated date for the system to be back up, according to a message on the site, has repeatedly been pushed back a month. The Virginia Department of Social Services currently puts the date at July 1.

In a statement on the matter, the department said that the website "has had to undergo a significant technical overhaul to provide the level of capability and security that our clients need." In the meantime, users are being directed to another site. However, only a six-month history of payments is available on that site.

While many Virginia parents do not have to go through the state to obtain child support payments, for the thousands that do, an online system that hasn't functioned properly for a year now can not only cause considerable frustration but have a significant impact on the lives of parents and their children. Whether the problem is a system glitch or a parent making his or her mandated payments, Virginia family law attorneys can help parents who are having issues getting the child support they need to care for their families.

Source:  WHSV, "Parents Frustrated Over Delays on Child Support Payment Website" No author given, May. 30, 2014

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